Standard Six: Feedback and Complaints
- Investigate the structure and intent of standard six
- Understand the expected outcomes of standard six
- Answer the supportive reflective question that works to support compliance for this standard
- Investigate the resources available for both providers and consumers.
|Course dates||On enrolment at your own pace|
|Mode of delivery||Online|
|Course duration||1 CPD hour|
|ACN Member Fee||$27.00|
Written & presented by Dr Drew Dwyer PhD FACN CFJBI
Dr Drew Dwyer has earned a reputation for being one of the most dynamic and passionate consultants in learning & development for the health care sector. He draws on 20 years’ experience from both his extensive nursing, military and academic backgrounds to inform and shape his style of learning & clinical leadership. He has a interests in the development and use of multidisciplinary health care teams and is dedicating the rest of his career to supporting and leading nurses to become strong and empowering leaders in healthcare.
Dr Drew is an author, key note speaker and EntrepreNurse. He is a Fellow of the Australian College of Nursing, a Clinical Fellow of the JBI and holds an Adjunct Associate Professor role at the UQSoNMWSW, he is passionate about Nurse Lead Gerontology (the study of the ageing process and its impact on the individual, the society, and the multidisciplinary healthcare practices needed to meet clinical care, and service delivery outcomes). Drew believes in the competencies of Clinical Leadership as a foundation skill for all health professionals. He specialises in course development for contemporaneous roles in leadership & Management of Healthcare for the Frontline Care Solutions Group.