Student Policies & Assurance
The Australian College of Nursing is always looking at ways to improve your customer experience with us at every touch point. ACN is an organisation that is committed to putting our customers first and providing courteous and efficient service. This is intrinsic to ACN’s culture. We have a range of policies and initiatives in place to improve our interactions with customers and we are committed to protecting the privacy of our members and students.
The Australian Privacy Principles (APPs) contained in the Privacy Act 1998 (CTH) and the Privacy Amendment (Enhancing Privacy Protection) Act 2012, except when qualified by any relevant Codes of Practice, will underpin all matters related to personal information in ACN. The policy applies to personal information collected and held by ACN. ACN has elected to use the Layered Privacy Notice format. This provides individuals a succinct overview of how ACN collects/stores/disposes of personal information.
Customer Service Policy
In accordance with ACN’s Customer Charter (Appendix A), all members of staff provide services to customers either directly or indirectly and must meet the needs of customers in a professional and ethical manner with courteous and efficient service.
ACN is committed to:
- politeness – the use of good manners in all interactions
- responsiveness – meet agreed timeframes and follow up on all queries
- professionalism – being objective and knowledgeable and demonstrating integrity
- understanding – customers and their business
- confidentiality – respecting the confidentiality of customer information
- transparency – processes are clear, consistent, easy to access and documented.
Download ACN’s Customer Service Policy here
Cancellations & Refunds Policy
ACN is committed to providing high quality products and services and reserves the right to cancel educational services, professional activities and products.
Download ACN’s Cancellations and refunds policy here
The student Management Policy was developed to assist students by establishing guidelines relating to all aspects of their course and to ensure equity of administrative practice across all courses conducted by ACN. It provides students with the correct procedures for overall student progression, grievances and appeal. All Education Staff, Education Contractors and students are required to read and understand the policy and agree to abide by it. If there are any queries in relation to this policy clarification should be sought.
Download ACN’s Student Management Policy
Australian College of Nursing (ACN) will maintain a tuition assurance scheme to safeguard students in the event of it becoming insolvent and are unable to return fees paid in advance. The tuition assurance scheme will source similar training to allow the effected participants to complete their studies without further financial burden. However if the student cannot be placed, the tuition assurance scheme will make refunds.