ACN system upgrade FAQs
FAQs for Fellows and Members
No, neo will be temporarily inaccessible during the system upgrade from 20 November to 1pm on 23 November AEDT.
No, you will not be able to update your membership details during the outage. We advise updating your details either before 20 November or after the system is back online at 1pm on 23 November AEDT.
Online membership benefits, including ACN Mentoring, CPD and the Professional Portfolio, will be temporarily unavailable during the upgrade. They will be accessible again once the system is back up and running.
Communication via neo, including direct messaging and discussion forums, will be temporarily unavailable during the outage. We recommend making alternative arrangements if you need to communicate with other members during this period.
If you have any direct debit payments scheduled during the outage, they will be deducted once the system is back up and running. Regular payment schedules will resume thereafter.
FAQs for Graduate Certificate students
CNnect will remain accessible for some students during the system upgrade. However, students who usually log in to CNnect via neo will not have access during this period. To ensure a seamless learning experience and to avoid any disruptions, we strongly recommend downloading your essential course materials before the upgrade.
During the system upgrade from 20 November to 1pm on 23 November AEDT, access to all ACN courses may be impacted. This includes:
- Graduate Certificates
- CPD (Continuing Professional Development) courses
- Immunisation courses
- Institute of Leadership programs
If your usual login method for CNnect is via neo, please note that you will not have access to CNnect during the system upgrade. However, all other students will be able to continue accessing CNnect as usual.
To ensure a smooth transition during the system upgrade, consider the following steps:
- Save your tutor’s contact details (email and phone) from CNnect before the upgrade.
- Download any resources you may require and use the library databases in advance.
- Complete any quizzes and save answers to forums before 11:59pm on 19 November 2023.
- if you log in to CNnect via neo, please ensure you have saved all your work by 11:59pm on 19 November 2023 and do not commence any new work until the system upgrade has been completed.
Yes, you can continue working on your assessment items and reading your required resources. To ensure uninterrupted access to your study materials, we recommend downloading everything you need before the system upgrade begins. Rest assured that all materials will become available again on CNnect at 1pm on 23 November AEDT.
To ensure uninterrupted access to your course materials, we strongly recommend downloading your unit outlines and any required resources before the scheduled upgrade. During the upgrade, you may not be able to access the content through CNnect.
If your access to CNnect is affected by the outage, you will not be able to communicate with students or tutors via CNnect. However, you can continue to contact your tutor via email or phone. We recommend saving their contact details before the system upgrade begins.
If your access to CNnect is affected by the outage, you will not be able to access the library during the system upgrade. However, you can contact our library staff by emailing firstname.lastname@example.org, and they can email resources to you.
To ensure you have the materials you need during the upgrade, we strongly advise downloading any required resources in advance. This proactive step will help you have uninterrupted access to your study materials.
Studiosity can only be accessed through CNnect. Therefore, if you are unable to log in to CNnect during the shutdown period, you will not be able to use this service.
Yes, automatic extensions will apply to assessments due on:
- 26 November: Extended to 30 November
- 3 December: Extended to 6 December
You do not need to apply for these extensions. Your tutor will be in touch to provide details on the new submission dates and any other related guidance.
If you require an extension for an assessment due on 19 November or 10 December, please contact your unit coordinator as soon as possible.
Yes, the new assessment dates and guidelines around assessment extensions apply to all students.
No, the system upgrade will not impact your course progress or grades. We are taking measures to ensure that any coursework or assessments impacted by the outage will be accommodated for.
If you are on clinical placement during the system upgrade, the clinical placement coordinator will reach out to you and provide instructions on how to contact someone for assistance while you are on placement.
FAQs for Immunisation students
No, CNnect will not be accessible during the system upgrade, scheduled from 20 November to 1pm on 23 November AEDT.
Unfortunately, access to the Immunisation course will not be available during the system upgrade, which will occur from 20 November to 1pm on 23 November AEDT.
Unfortunately, library access will not be available during the system upgrade, which will take place from 20 November to 1pm on 23 November AEDT.
To minimise the inconvenience caused by the system upgrade we encourage you to:
FAQs for CPD students
No, the ACN CPD Centre will not be accessible during the system upgrade, scheduled from 20 November to 1pm on 23 November AEDT.
Unfortunately, access to ACN’s CPD courses will not be available during the system upgrade, which will occur from 20 November to 1pm on 23 November AEDT.