Evidence has suggested that ineffective communication at all levels of the healthcare system has led to poor patient outcomes, a decrease in job satisfaction and inefficiencies in our health system. This unit of study aims to introduce students to the advanced communication and interpersonal skills required in today’s contemporary health environment. While undertaking this unit students are encouraged to examine current research into effective and ineffective communication practices and to explore and reflect on their own responses to challenging situations.
|Unit of study code||317|
|Availability||Graduate Certificate in Acute Care Nursing
GC single unit of study
|Hours of study||150|
|Co-ordinated by||Trish Lowe MACN|
|Content||Intended learning outcomes for this subject/program
After completing this subject, the learner will be able to:-
|Type of assessment
Note the completed assessment item (e.g. Assessment 1: Online discussion)
(% of total marks)
|When assessed – academic week
(e.g. Week 8)
|Theme 1: Foundational concepts||a) develop an in-depth knowledge of communication theory by appraising contemporary evidence-based literature||Assessment 1: Online discussions x2||10%||4, 8|
|Theme 2: Communication to support person-centred care across the lifespan||b) explore the range of communication strategies appropriate for various healthcare situations across the lifespan||Assessment 2: Essay||40%||6|
|Theme 3: Safety, quality and shared decision making||c) apply advanced communication techniques when delivering information to patients from culturally and linguistically diverse backgrounds||Assessment 3: Reflective essay||50%||10|
|Theme 4: Barriers and complex communication||d) evaluate barriers to effective communication and explore ways of addressing these|
|Theme 5: Communication and leadership in healthcare||e) critically reflect on your own communication skills and examine their impact on your clinical practice|
|f) implement professional communication strategies to enhance patient safety and optimise health outcomes.|
Therapeutic Communication (317) is a Tier 1 unit.
|Tiers||2020 Non-member price||2020 Member price (10% discount)|
*Fees are subject to changes without notice.